30-day money-back guarantee
If you are not satisfied with a subscription purchased directly through the PagayaVPN website, you can request a full refund within 30 calendar days of your purchase. The refund covers the amount paid for the purchase being refunded.
How to request a refund
Send a request through our contact form or email contact@spheremedia.ai within the 30-day period. Include your account email address, purchase date, and payment or subscription reference, if available, so we can locate your payment. Please do not send your password or full card details.
Refund processing
We will review your request, verify the purchase and its eligibility, and confirm the outcome by email. Approved refunds are returned to the original payment method. The time it takes for the refund to appear depends on your payment provider and bank. If a confirmed refund has not arrived, contact us with your refund reference so we can help you track it.
Cancelling your subscription
You can turn off automatic renewal from your account dashboard. Cancelling renewal stops future subscription renewals; it does not automatically submit a refund request. To receive a refund under this guarantee, contact us within 30 days of purchase. Access associated with a refunded purchase may end when the refund is processed.
Purchases through other platforms
If you purchased PagayaVPN through an app store or another third-party platform, request your refund through that provider. Its refund rules and processing times apply. Contact us if you need help identifying where your purchase was made.
Requests after 30 days
Requests received after the 30-day period are not covered by this money-back guarantee. This policy does not limit any rights to a refund or other remedy that you may have under applicable consumer protection laws.